訂票有陷阱? 虎航官網預設「行李費」? - 東京
By Emma
at 2015-07-10T23:45
at 2015-07-10T23:45
Table of Contents
訂票有陷阱? 虎航官網預設「行李費」挨批
TVBS-2015年07月09日 下午20:48
http://video.n.yam.com/20150709145313
民眾買虎航機票想要帶小朋友去日本玩,選了一個人的行李費用,但沒想到結帳拿到收據
後才發現,算了4個人的費用,打電話投訴才發現是系統預設,讓民眾直呼官網有陷阱,
讓他多花了4500元,對此虎航表示頁面標註都符合民航局規定,若不需要必須自行取消,
是消費者沒看仔細。
投訴民眾陳小姐:「這一個是空箱,然後大人就帶這2個登機,小朋友就一人背一個後背
包。」
要去日本的行李都準備好了,2大2小20公斤絕對綽綽有餘,陳小姐自豪常搭廉航,很懂得
算行李重量,還在鏡頭前秀出必備秤重計,要趁暑假帶著小朋友去東京,但刷卡結帳,明
明只選一個人要行李,後來才發現,系統是預設了4個人的行李費。
投訴民眾陳小姐:「根本看不出來它其他的費用,然後就再加一個服務費1720元,就給你
個總價,為什麼要你雞婆幫我做這些事(預設行李費),可是我覺得你的雞婆,其實並不安
好心,其實就是想來訛我這個行李錢。」
陳小姐還原訂票過程,設定2大2小要來回機票,當時購買時只有勾了一位成人行李,結帳
後總額5萬9000多,看到收據才發現是多算了3個人行李費,一人1500元來算,就多花了將
近4500元,向虎航要求退費遭拒,投訴至今2天雙方仍沒達成共識。
投訴民眾陳小姐:「今天我在easyJet也訂過,昨天也在威航也訂過,都沒有說行李和服
務費,會發生這樣的情形,錢退給我我也不想搭它航空了。」
對此虎航表示行李的確是系統預設,在訂票過程左邊會列出明細,如果不需要行李,乘客
就必須自己在下拉式選單中,更改「無託運行李」選項,強調註記符合民航局規定,只能
說不同廉價航空的訂票頁面,設計都不相同,可得每個選項看仔細。
--
不知道有沒有OP
今天剛訂
覺得沒有這麼容易訂錯
--
TVBS-2015年07月09日 下午20:48
http://video.n.yam.com/20150709145313
民眾買虎航機票想要帶小朋友去日本玩,選了一個人的行李費用,但沒想到結帳拿到收據
後才發現,算了4個人的費用,打電話投訴才發現是系統預設,讓民眾直呼官網有陷阱,
讓他多花了4500元,對此虎航表示頁面標註都符合民航局規定,若不需要必須自行取消,
是消費者沒看仔細。
投訴民眾陳小姐:「這一個是空箱,然後大人就帶這2個登機,小朋友就一人背一個後背
包。」
要去日本的行李都準備好了,2大2小20公斤絕對綽綽有餘,陳小姐自豪常搭廉航,很懂得
算行李重量,還在鏡頭前秀出必備秤重計,要趁暑假帶著小朋友去東京,但刷卡結帳,明
明只選一個人要行李,後來才發現,系統是預設了4個人的行李費。
投訴民眾陳小姐:「根本看不出來它其他的費用,然後就再加一個服務費1720元,就給你
個總價,為什麼要你雞婆幫我做這些事(預設行李費),可是我覺得你的雞婆,其實並不安
好心,其實就是想來訛我這個行李錢。」
陳小姐還原訂票過程,設定2大2小要來回機票,當時購買時只有勾了一位成人行李,結帳
後總額5萬9000多,看到收據才發現是多算了3個人行李費,一人1500元來算,就多花了將
近4500元,向虎航要求退費遭拒,投訴至今2天雙方仍沒達成共識。
投訴民眾陳小姐:「今天我在easyJet也訂過,昨天也在威航也訂過,都沒有說行李和服
務費,會發生這樣的情形,錢退給我我也不想搭它航空了。」
對此虎航表示行李的確是系統預設,在訂票過程左邊會列出明細,如果不需要行李,乘客
就必須自己在下拉式選單中,更改「無託運行李」選項,強調註記符合民航局規定,只能
說不同廉價航空的訂票頁面,設計都不相同,可得每個選項看仔細。
--
不知道有沒有OP
今天剛訂
覺得沒有這麼容易訂錯
--
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